Return Policy

Return Policy

At Wide Wing Store, we strive to provide you with a seamless and enjoyable shopping experience. We understand that sometimes, items may not meet your expectations. To ensure customer satisfaction, we have crafted the following return policy:

Return Eligibility

  1. Defective or Damaged Products:
    • We guarantee the quality of our products. If you receive a defective or damaged item, please contact us within 7 days of delivery.
  2. Incorrect Item Received:
    • If you receive an item different from what you ordered, reach out to us within 7 days of delivery.
  3. Unsatisfactory Items:
    • For items that do not meet your expectations, we accept returns within 30 days of delivery. Products must be unused and in their original packaging.

How to Initiate a Return

  1. Contact Our Support Team:
    • Reach out to our customer support team at support@widewingstore.com with your order number and details about the issue.
  2. Provide Supporting Information:
    • Include clear photos of the product displaying the issue. This helps us expedite the return process.

Return Process

  1. Authorization:
    • Our support team will review your request and provide instructions on how to proceed.
  2. Shipping Instructions:
    • Follow the provided instructions for returning the item. Please ensure the product is securely packaged.
  3. Refund or Replacement:
    • Upon receiving the returned item, we will inspect it. If eligible, you can choose between a full refund or a replacement.

Conditions

  1. Original Packaging:
    • Ensure the product is returned in its original packaging.
  2. Unused and Unaltered:
    • Products must be unused and in the same condition as received.
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to our error.

Contact Us

For any queries or assistance regarding returns, feel free to reach out to us at support@widewingstore.com.

This return policy is effective from 01-01-2024. Wide Wing Store reserves the right to update or modify the policy at any time without prior notice.

Thank you for shopping with Wide Wing Store!

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